Service, Support, Security – Anglesea Medical And Select Alarms

Anglesea Medical’s clinic complex houses over 40 private medical specialists and services including a 24 hour Accident and Urgent Medical Clinic, Pathology Laboratory, Medical Imaging Services, Dentists and even Vet Pathology.

Because it’s such a large complex, used by so many different businesses and their staff, security is a major concern. After expanding in 2006, Anglesea Medical saw the need for an electronic entry system to help manage these issues.

That’s where Select Alarms came in. Facility manager Sam O’Connor puts it like this: “Work life is certainly much easier with the system Select installed – giving us much more control over access.”

Options and Access

Anglesea Medical wanted the staff using their facility to be able to key in and out easily, without compromising the security of the complex. The medical nature of their business made security and privacy all the more important – nobody wanted to risk medical records being stolen, or members of the public entering restricted areas.

Anglesea Medical had used Select Alarms for a more straightforward alarm system in the past, so approached them to install and monitor the system ongoing.

Sam O’Connor says that the quoting and selection process was simple, with Select giving the Anglesea team a number of options and explaining the benefits of each.

"Whether it be the installation team or service team, technicians are very knowledgeable and provide fantastic ongoing support."

Work life is certainly much easier with the system Select installed - giving us much more control over access.

Ongoing Service, Ongoing Support

Since installing the system in 2011, Select Alarms have provided Anglesea Medical with ongoing maintenance and support, ensuring that their system continues to meet their needs.

As tenants in the complex have changed over the years, Select has helped manage handover and new key passes, making sure security is always at a high standard. All the tenants who use the electronic entry system have been happy with the service, particularly its ease of use and lack of errors.

Sam O’Connor explains that the service and support has been invaluable: “Whether it be the installation team or service team, technicians are very knowledgeable and provide fantastic ongoing support.”

Seventeen Years of Security

Anglesea Medical and Select Alarms have been working together for 17 years. Anglesea puts a lot of trust in Select to take care of their unique security needs. Sam O’Connor explains that the long relationship comes down to great service, knowledgeable staff, and consistently positive experiences.

“As a facility manager, it’s vital to have contractors that know their systems inside and out. I’ve had nothing but positive experiences with Select Alarms over the last 17 years.”